Blackboard Student Support
Eastern's Blackboard Support Team offers
a multitude of communication channels to assist you in resolving
different Blackboard problems. Getting the best possible support for
Blackboard will depend on matching the problem with the available support
channels. Eastern's Blackboard Support Team provides the following resources
The Getting Started guide contains all that you need to know to get started
using Blackboard. Its located on the My blackboard page in Vista. If you are not able to access the course please let us know at firstname.lastname@example.org
Support Request Form
Please use this form whenever you need to contact
someone for support.
The Blackboard Knowledge Base enables you to search for
answers to most routine questions.
The Solution Finder
This tool helps you diagnose some of the more common Blackboard issues and helps identify the best solution for your problem.
Webb 410 General
Purpose Computer Lab
Personal contact is available to you via the support staff located
in Webb 410. They can reset passwords when you present your Eastern ID card.
Eastern's Blackboard Support Team is committed
to helping you to have a good Blackboard experience.
Please contact us with suggestions on
how we can improve our service.