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Blackboard Student Support

Eastern's Blackboard Support Team offers a multitude of communication channels to assist you in resolving different Blackboard problems. Getting the best possible support for Blackboard will depend on matching the problem with the available support channels. Eastern's Blackboard Support Team provides the following resources for support:

Getting Started
The Getting Started guide contains all that you need to know to get started using Blackboard. Its located on the My blackboard page in Vista. If you are not able to access the course please let us know at

Blackboard Support Request Form
Please use this form whenever you need to contact someone for support.

Blackboard Knowledge Base
The Blackboard Knowledge Base enables you to search for answers to most routine questions.

The Solution Finder
This tool helps you diagnose some of the more common Blackboard issues and helps identify the best solution for your problem.

Webb 410 General Purpose Computer Lab
Personal contact is available to you via the support staff located in Webb 410. They can reset passwords when you present your Eastern ID card.

Eastern's Blackboard Support Team is committed to helping you to have a good Blackboard experience. Please contact us with suggestions on how we can improve our service.