Blackboard Faculty Support
Eastern's Blackboard Support Team offers
a multitude of communication channels to assist you in resolving
different Blackboard problems. Getting the best possible support for
Blackboard will depend on
matching the problem with the available support
channels. Eastern's Blackboard Support Team provides the following resources
The Getting Started guide contains tutorials and training material that
we use for our training sessions. We hope you can make
time to sign up for one, but if not, you can get most of the information online. You can find the guide on your my blackboard page inside Vista. If you don't see it, contact us at firstname.lastname@example.org
Support Request Form
Please use this form whenever you need to contact
someone for support.
The Blackboard Knowledge Base enables you to search for
answers to most routine questions.
The Solution Finder
This tool helps you diagnose some of the more common Blackboard issues and helps identify the best solution for your problem.
Personal contact is available to you via the Blackboard support staff located
in CIT. You are invited to call us at 1-860-465-5793, or just walk in (LIB
420). However, if you reach voicemail, we suggest using email rather than
leaving a voicemail message. This will ensure that your message gets the
attention it deserves regardless of who may be out of the office at that
time. If you walk in, ask for David Oyanadel, Barbara Williams, Mike Palumbo,
or Kevin Gill.
Eastern's Blackboard Support Team is committed
to helping you and your students to have a good Blackboard experience.
Please contact us with suggestions on
how we can improve our service.